FAQs

A dumbwaiter is a small hoist with a max load of 250kg and a max door height of 1.2m. A goods hoist is larger, catered to heavier loads and passengers if requested.

Platform lifts are designed for wheelchair access, and are an ideal solution for smaller spaces that won’t accommodate a passenger lift. This product features a slow-moving operating panel fitted with constant pressure buttons and swing doors on each landing. The platform moves at 0.15 metres per second.

A passenger elevator is a typical, fully automatic elevator that operates at faster speeds and is fitted with sliding door panels and standard push buttons.

This is a regulation safety feature on platform lifts. The lift will not operate unless the button is pressed continuously for the duration of travel.

A space saving product feature – Motor Room Less – meaning the motor is positioned inside the shaft rather than in a room above the building.

Delivery time is 8 – 12 weeks depending on product choice and component availability. Our sales team is on-call for further information.

Yes. All elevators are manufactured to strict local and international safety standards. Once installed, all elevator products also undergo independent annexure inspections to ensure compliance with regulations before use.

Not always, but every elevator car is fitted with an auto dialler system directly connected to the security front desk or 24-hour contact centre in case of emergencies.

No. The door safety system prevents any movement until doors are locked in the closed position.

If the fireman’s switch is activated, all elevators will automatically travel to the ground floor and park with their doors open. The operating system will then shut down, preventing any further use.

Yes, as long as all materials comply with building regulations and have a fire-retardant rating.

Interior options should be communicated early in the process, allowing for weight and motor calculations.

An elevator in a single enclosed concrete shaft, used by firemen in an emergency.

In any building of three or more floors, an elevator capable of transporting a medical stretcher is required.

Detailed specifications can be found in our product brochure.

Elevators with public access should be serviced on a monthly basis.

Elevators should be serviced regularly regardless of how often they are used. Maintenance at set intervals is required to ensure safety compliance and reliability.

Regular services are a requirement for safety and reliability. Arrangements would have to be made to give our service team access to the property for routine services.

We only perform maintenance on Nu-Line products, ensuring we have the necessary specialised skills and parts on hand for quick, consistently high quality work.

We can, however, offer to upgrade your existing system with Nu-Line equipment – allowing us to take over maintenance thereafter.

Regular services are a regulation requirement, which means we can’t perform ad hoc maintenance.

Our 24/7 emergency call centre is always available if emergency maintenance is required.

Our emergency contact centre is available 24/7. Breakdowns can be reported at any time, and a technician will be dispatched immediately.

We’re always on call for all elevators on our service portfolio.

The number for our 24-hour emergency call centre is displayed inside elevator cars and on main landings.

Elevators are also fitted with an auto dialer, connecting the caller to the emergency call centre.

A compliance inspection performed by an independent lift inspector. These take place every 2 years and are charged separately.

Just email service@nu-linemaintenance.co.za and request a job card. We will be happy to assist.